Our Support
Dedicated to safe homes, tailored support, and lifelong independence.
PERSONALISED SUPPORT: TAILORED SUPPORT PLANS
At Paragon Supported Housing CIC, we are committed to providing personalised, intensive support to help our residents overcome challenges, develop essential life skills, and move towards independent living. Our approach is flexible, practical, and designed to meet the individual needs of every tenant, ensuring that they have the tools and confidence to succeed.
Housing and Support Workers
Each resident is allocated a dedicated Housing and Support Worker who works closely with them on a one-to-one basis. Our team provides intensive, ongoing support to tackle the underlying causes of homelessness, mental health challenges, addiction, or other vulnerabilities.
Our Housing and Support Workers meet with residents regularly to:
- Address any immediate or ongoing issues
- Review their support plan and progress
- Provide guidance and practical support for everyday living
- Offer emotional support and encouragement
This personalised approach ensures that residents receive the right level of support at the right time, whether that means frequent daily contact in the early stages, or structured weekly support as they gain confidence and independence.
Support Plan
At the start of a placement, the Housing and Support Worker works with each resident to develop a tailored support plan. This plan is agreed between the tenant and the worker, setting out clear goals for improving wellbeing and building independence.
Areas of support can include:
- Housing and tenancy advice
- Benefits, welfare, and financial planning
- Education, training, employment, and volunteering opportunities
- Health, wellbeing, and lifestyle guidance
- Developing life skills such as budgeting, cooking, self-care, and managing a home
Residents are given a copy of their support plan, ensuring clarity about the objectives and steps needed to achieve them.
Support Plan Review
Support plans are reviewed regularly to track progress and make adjustments if needed. Residents can also request a review at any time, helping ensure the plan continues to meet their changing needs. Our team provides guidance throughout, encouraging residents and helping them build the confidence to achieve their goals.
Intensive and Ongoing Support
The support we provide is flexible, responsive, and intensive, depending on each resident’s needs. Some residents may require daily or multiple weekly check-ins initially, while others may benefit from weekly or fortnightly support sessions.
Our team works alongside residents to:
- Develop independence skills step by step
- Overcome barriers such as debt, health issues, or social isolation
- Prepare for long-term accommodation and sustainable living
- Provide ongoing guidance even after residents move on
Our goal is to ensure residents never feel unsupported, and that help is always available as they progress towards independent living.
Moving On
Our support programme is designed to empower residents to take control of their own living arrangements. When it comes time to move on, our staff continue to provide guidance, helping residents feel confident in managing their new home. Even after leaving the programme, our team can offer advice on:
- Registering with letting or rental agencies
- Applying to housing associations or local councils
- Accessing ongoing support services in the community
Out-of-Hours Repairs & Maintenance
We understand that emergencies can happen at any time. That’s why we provide an out-of-hours emergency repair service. Our emergency team responds promptly to urgent issues such as broken windows or water leaks, making the property safe. Some repairs may require a follow-up visit during normal working hours to complete permanent work, but tenants can rest assured that urgent safety concerns are prioritised.