Anti-social Behaviour
Anti-social Behaviour
The safety and wellbeing of our customers is always our number one priority. We understand that Anti-Social Behaviour (ASB), neighbour disputes and environmental problems can have a significant impact on people’s mental health and sense of security as well as harming the wider community.
We have created a handy ASB toolkit to help you find out more about ASB and how you can report it to us.
Verbal Abuse
Vehicle Nuisance
Pets
Noise Nuisance
Indecent Offences
Hoarding
Garden Nuisance
Drunk and Rowdy Behaviour
Illegal Substances
Criminal Behaviour
Communal Area Nuisance
Arson/Fire
Aggressive Behaviour
Hate Crime
How we deal with antisocial behaviour
Support plans are reviewed regularly to track progress and make adjustments if needed. Residents can also request a review at any time, helping ensure the plan continues to meet their changing needs. Our team provides guidance throughout, encouraging residents and helping them build the confidence to achieve their goals.
As your landlord, we will:
- Look at ways to help prevent anti-social behaviour
- Take reports of anti-social behaviour seriously
- Take appropriate action against people who continually cause a nuisance to their neighbours
We do not expect to get involved in less serious problems, such as disputes over parking or doors being slammed, until you have talked, or attempted to talk, to your neighbour.
You can report ASB to us using the form on this page.
If you are having a problem with a neighbour, talk to them first. Explain exactly what is causing you a problem and why. Most people are reasonable if spoken to calmly and politely, and sometimes they may not be aware they are causing a nuisance.
If you are unable to sort out the problem, please report it to us:
Harassment
Harassment is the real or perceived interference with a person’s comfort or safety by using intimidation, physical or psychological abuse. This may be verbal, written or by action and can include references to a person’s physical disability, appearance, marital or employment status. It can also include attacks on or damage to property.
Racial harassment is abuse or intimidation because of a person’s ethnic or national origin, race, nationality, colour, religion or belief. Hate crime can also occur because of issues such as a person’s disability or their sexual orientation.
If you are experiencing racial harassment or hate crime, you should call the police. Please also report it to us by calling 03309950199. We will start investigating the problem within 48 hours and will liaise with the police and other agencies.
Where appropriate, we will take legal action. Your safety as a witness is very important so we will offer support to help you feel safer and more confident before, during and after any court case.
Report Antisocial Behaviour
ASB Case Review
Anti-social behaviour case review: Responding to, and tackling, anti-social behaviour is a priority for all community safety partners, which is made up of a number of organisations brought together to bring those causing anti-social behaviour to justice and to provide support for those affected by it.
What is the ‘ASB Case Review’?
The ASB case review gives anyone who has reported anti-social behaviour the right to request a review of their case. This review can be requested if someone doesn’t feel their concerns have been dealt with, acted upon, or that organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.
The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered.
Generally the ASB case review process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.
When to use the ASB case review
You can use the ASB case review if you have reported three or more related incidents of anti-social behaviour, within the last six months.
It doesn’t matter who the anti-social behaviour has been reported to. It could be the council, the police or your landlord.
You can also apply for the ASB case review on behalf of someone else, but you must provide their consent along with the application form.
When not to use the ASB case review
How to use the ASB case review
Case Study - Persistent high levels of ASB
Outcome – Eviction
The perpetrator in this eviction case:-
- Repeatedly demonstrated a high level of serious ASB
- Verbal abuse towards their own family, our colleagues, and other professionals from partner agencies
- Majority of the verbal abuse, inappropriate behaviour and aggressive threats of violence were directed at neighbours, which was causing a significant negative impact on their health and wellbeing.
Other sanctions including a Criminal Behaviour Order and a suspended prison sentence for various criminal offences. Our Community Safety Officer worked with the police and the local community to gather evidence needed including video footage and witness statements. Obtaining the possession order was only possible due to the courage of residents who provided information and gave evidence in court.
Case Study - persistent ASB
Outcome – Civil Injunction, Suspended Prison Sentence and Possession Order
We received a number of complaints from customers living in an apartment building about a neighbour that was causing a disturbance by:-
- Playing loud music
- Smoking cannabis
- Having large numbers of visitors to their property in the early hours of the morning.
Neighbours asked the perpetrator to be more considerate but received verbal abuse and threats. Our Neighbourhood Officer and police visited and made referrals to support agencies but the ASB increased and they failed to engage. Warning letters, further visits and an acceptable behaviour contract were issued, but the ASB continued. A courageous customer supported our application and a 2-year Civil Injunction Order was obtained but was breached regularly, so we returned to court. Following non-attendance by the perpetrator, they were arrested and issued with a 15-day suspended prison sentence. The ASB continued and customers made requests to move, we then applied back to the court to obtain a Possession Order.