Frequently asked questions
Dedicated to safe homes, tailored support, and lifelong independence.
If you are over 16 and living in a rented property, you may be able to claim Housing Benefit to help with your rent. Please contact your Housing and Support Worker for assistance with your application.
Note: Some 18–21-year-olds claiming Universal Credit may not be entitled to help with housing costs. More information: www.gov.uk/guidance/housing-costs-for-18-to-21-year-olds
If you claim Housing Benefit, payments can be made directly to Paragon Supported Housing CIC, ensuring your rent is covered.
If Housing Benefit does not cover the full rent, you will need to pay any remaining balance yourself.
Repairs can be reported in several ways:
- Call our Housing Services Team on 03309 950 199
- Email us at: info@paragonhousing.co.uk
- Speak to staff at your supported or specialist housing service
Emergency repairs are prioritised to keep you safe, and permanent solutions will be scheduled promptly.
Installation depends on your property and location. Contact your Local Authority first for approval. Once approved, contact your Housing and Support Worker to request permission.
Paragon Supported Housing CIC insures the building, but we strongly recommend contents insurance.
Our insurance does not cover your personal belongings, even if damage is caused by leaks or neighbouring properties.
Every resident is assigned a dedicated Housing and Support Worker when they move in. They will meet with you regularly to develop a personalised support plan, review progress, and provide guidance on daily living, budgeting, benefits, and accessing local services.
A support plan is a personalised document that outlines your goals and the support you will receive while living with us. It may include assistance with:
- Finding employment, training, or volunteering opportunities
- Managing finances and benefits
- Building life skills such as cooking, cleaning, or self-care
- Addressing mental health, addiction, or trauma
Support plans are reviewed regularly and updated as your needs change.
When you are ready to move to independent accommodation, we provide help with:
- Finding suitable and affordable housing
- Applying to housing associations or local councils
- Registering with letting agencies
- Preparing for tenancy responsibilities
Our goal is to make your move smooth and sustainable.
Our Housing and Support Workers can help you access specialist services in your local area, including counselling, therapy, substance misuse programs, and other professional support.
We work closely with partner agencies to ensure you have the resources needed to address your individual challenges.
If you have a concern or wish to make a complaint, you can:
- Speak to your Housing and Support Worker directly
- Contact our management team via phone 03309 950 199 or email info@paragonhousing.co.uk
- Submit a written complaint to our office: Studio 9, 50-54 St Paul’s Square, Birmingham, B3 1QS
Any changes to your property, including painting or installing fixtures, require approval from your Housing and Support Worker. Permission is only granted if it does not affect the safety or condition of the property or neighbouring residents.
If you have an urgent issue outside normal office hours, such as a repair or safety concern, call our out-of-hours emergency number: 03309 950 199
Non-urgent issues should be reported during office hours to ensure proper follow-up.
Visitors are welcome only during permitted hours, unless prior approval has been granted. This helps maintain safety, comfort, and wellbeing for all residents. Please speak to your Housing and Support Worker if you need exceptions for overnight stays.
Your safety is our priority. If you ever feel at risk, contact your Housing and Support Worker immediately.
In urgent situations, call the police or emergency services. We also have safeguarding policies in place to protect residents, and all staff are trained to respond appropriately.
Yes! Our Housing and Support Workers provide practical financial guidance, including:
- Tracking income and expenses
- Setting financial goals
- Managing debt
- Applying for benefits
Support is tailored to your circumstances to help you build financial independence.